Customer voices

Ota Ward, newly built detached house S

The agent explained complex and difficult terminology in a very easy-to-understand manner, breaking it down for me. This helped me fully grasp the content and approach the contract signing with confidence!

Agent: 長田 光平

The approaching renewal of a rental lease, the upcoming increase in rent starting next year, and other such matters

A layout with good living flow, and the rarity of a single-story design in central Tokyo, among other factors

I am truly grateful for all the support Nagata provided. Beyond extensive knowledge of real estate, they demonstrated expertise across a wide range of fields including finance. They explained complex and difficult-to-understand language in contracts and terms of service in a remarkably clear and accessible way, allowing me to fully understand the content and proceed with the contract with confidence!

In purchasing a home, I have met with many real-estate professionals and viewed a variety of properties. While it is possible to access and contract for the same properties through any real-estate company, I came to realize that "which real-estate company to choose" is what truly matters.

I was able to proceed with my first real-estate transaction without anxiety, and I am truly grateful. Should I have the opportunity to sell a home or land in the future, I would like to entrust it to Nagata without hesitation. I sincerely hope to continue relying on your support for many years to come. Thank you very much!

Meguro Ward Land S

Rather than simply listing positive points, the agent provided objective feedback and sound advice, which made me feel very confident and reassured.

Agent: 松 大輔

Our home had become too small, and with inflation showing no signs of stopping, we decided to purchase now rather than wait. We had always wanted to build a custom home at least once in our lives.

You never gave up on negotiating the terms and stayed with us throughout the process, and as a result we were able to purchase at conditions we were satisfied with. Although it was a difficult set of conditions, we feel it came together precisely because of the two of you.

Rather than simply listing positive points, the agent provided objective opinions and solid advice, which made me feel very confident and reassured.

Since purchasing a property is a major investment, I believe it is important to find a reliable real-estate broker who can serve as a trustworthy partner. I believe Felia Home is an excellent partner in that regard.

Thank you very much for your considerable effort in bringing together this difficult transaction. I believe this deal would not have been completed without the dedicated work of Hoshi and Matsu. I truly appreciate your consistent professionalism and sincerity throughout this process.

Meguro Ward Newly Built Detached House E

I am very satisfied with the quick response and the accommodations made to our requests.

Agent: 安井 孝輔

Due to becoming cramped for space with the arrival of a newborn

The property was located in an area close to my family home, and although it was a pre-built house, the interior finishes and equipment were of high quality.

We are very satisfied with the quick response and the willingness to accommodate our requests.

House hunting is a once-in-a-lifetime opportunity, so I think it's best to take your time and view a variety of options without rushing.

I am delighted that my nearly three-year search for a home has come to an end, and I have found a wonderful house where I can build a great life. Thank you so much for your assistance. I look forward to working with you in the future.

Ota Ward, land, N

A dependable presence to support your search for a new home. Together with a trustworthy agent, enjoy the process of finding a wonderful place to live. Pursue your dream home with confidence and peace of mind. We wish you the best of luck from the bottom of our hearts.

Agent: 表 来希

After experiencing rental apartment (RC condo) and rental detached house living, we faced the challenges unique to renting and began thinking about building a home that truly satisfied us. This became the trigger for our search. When we considered the timing, our child was born, and we wanted to settle down before they entered elementary school, so we began our home search.

We were struggling to find suitable land in our desired area of Kugahara, as our budget and the size and conditions of available properties did not align well. However, through Mr. Hoshi's patient introduction of many properties, we came to understand the advantages of flagpole-shaped land. Although we initially did not have a positive impression of flagpole-shaped land, it turned out to be a perfect fit for our lifestyle and budget, which led us to make the purchase.

During my search for land, my plans changed multiple times and I caused trouble for Mr. Hoshi. Despite this, he always listened to my concerns with genuine care and attention. Whenever I asked questions, he provided answers that went far beyond what I asked, which has earned my deep trust and confidence. I am very satisfied with the excellent land he found for me.

They are a reliable presence to support you in your search for a new home. Together with a trustworthy agent, find a wonderful residence while enjoying the process. Pursue your dream home with confidence and peace of mind. We wish you the best of luck from the bottom of our hearts.

I am truly grateful to Hoshi, Omote, and everyone at Felia Home. Without your help, I don't believe we would have been able to find the land we ultimately purchased. Thanks to all of you, our property search never felt burdensome—it was actually enjoyable. I look forward to your continued support moving forward.

Suginami Ward Newly built detached house M

I am very satisfied with their honesty, attentiveness, and quick work!

Agent: 星 俊彦

We were expecting our second child, and our rental apartment felt too cramped for our growing family.

The price, location, and layout were close to our requirements.

I am very satisfied with the sincere and careful service, and the quick turnaround on work!

As you view many properties, your preferences and requirements will become clearer!

My 3-year-old daughter also became very attached to Hoshi, and we were able to enjoy each viewing. Thanks to your honest sales approach, we were able to speak openly and consult with you about our needs. Our entire family loves our new home. Thank you so much!

Ota Ward apartment (RC condo) M

Courteous customer service and convenient transportation arrangements

Agent: 星 俊彦

Growing family

The excellent views and the bright natural light that comes with being a corner unit

Courteous customer service and the thoughtfulness of providing transportation by car

Do not compromise too much. Identify your absolute non-negotiable points, then find areas where you can compromise.

We are both looking forward to moving. (Our daughter too.) Thank you very much.

S.M

Survey Response

Agent: 長田 光平

As our children grew, our current rental became too small for our needs. Additionally, there were very few rental properties that matched what we were looking for.

• Livability and good security • Location (same elementary school district) • Response from Nagata • Housing specifications

Nagata was a trustworthy professional who responded carefully and accurately to all of our questions and concerns.

I realized that while the housing specifications and price are certainly important, the real-estate agent handling the transaction is equally crucial.

Thank you, Nagata-san. We look forward to working with you going forward.

A.H

Felia Home was the smoothest and most reliable partner we could trust throughout the process.

Agent: 松 大輔

We started our housing search as we prepared for marriage. Given our age, we consulted together and decided that purchasing would be better than renting.

Since my husband works night shifts and cannot use public transportation, we were looking for a property close to his workplace and found this one.

I am very grateful for your always prompt and courteous service, and for kindly answering even my smallest questions. This was my first property purchase, so I was full of anxiety, but thanks to Matsu, I was able to reach this day. Thank you very much.

Before purchasing this property, I consulted with several real-estate agencies, but Felia Home stood out as the smoothest and most reassuring partner I could rely on.

I am grateful that, after approximately six months of various communications and exchanges, we have safely reached today, despite the property purchase being filled with uncertainties and unfamiliar matters.

M.N

Thank you very much for your assistance.

Agent: 加藤 遼太朗

I became concerned about the management system of my current apartment (RC condo), so I visited a built-for-sale house with the light-hearted thought that a single-family home might be nice.

Ease of commute to workplace, favorable environment

Thank you for always responding to us with such care and promptness. I felt truly reassured to entrust you with everything. From finding the land to selecting a house builder, you worked closely with us to fulfill our wishes, and we are genuinely grateful.

I truly realized how important it is to meet a good real-estate brokerage and a skilled sales professional! Thanks to Felia Home, everything proceeded remarkably smoothly without any waste or complications.

Thank you so much for all your assistance, from searching for land through consulting on the home itself. Because you always responded with sincerity and dedication, we were able to proceed with confidence. We are grateful to Kato and the entire Felia Home team for helping us find wonderful land and a wonderful home.

N.B

A wonderful company with staff who think carefully with customers in mind!

Agent: 齋藤 大空

My rental apartment (RC condo) lease was coming up for renewal with a rent increase, so I decided it was a good time to consider either moving to a different apartment (RC condo) or building a newly built single-family house.

Excellent location

This is a wonderful company with staff who truly think with the customer's best interests in mind!

I initially thought all real-estate companies were the same, but the staff here went to great lengths to thoroughly investigate and explain even my smallest concerns and questions. I was able to entrust them with complete peace of mind.

I believe it is rare to encounter such a wonderful sales professional, so I am deeply grateful to the representative who supported me through to the very end with dedication and responsibility toward their work. Thank you very much.

T.K

Post-Purchase Property Survey

Agent: 齋藤 大空

I was searching for a detached house with the right number of rooms and location to match my children's growth.

The elementary school and childcare facility that we use are nearby.

The staff guided me through the process with great care and kindness, allowing me to make my decision comfortably from start to finish.

Ideals are important, but compromise is also necessary. As you live with a compromise, you become accustomed to it over time, and it may eventually become a merit.

There were many points where I would not have made the purchase if the company recommended to me had not been Felia Home. Thank you very much.

Bunkyo Ward newly built detached house K

I'm glad I entrusted this to Nagata.

Agent: 長田 光平

My workplace environment changed, and I began considering the purchase of a property with strong asset value. Additionally, with plans for our family to grow, I also became conscious of our living environment.

Initially, I was considering an apartment (RC condo), but because my children are young, I wanted a place where I wouldn't have to worry about noise, so I started looking for a detached house. The fact that the parking had no restrictions was also one of the deciding factors. In the end, I consulted with my assigned agent, Osada, reviewed other property options with him, but decided on the first property I viewed.

Even on days when the office was normally closed, our agent Nagata kindly accommodated us. Although this was our first property purchase, we were able to proceed without any concerns. We are very satisfied.

Thank you very much. I would appreciate working with you again if the opportunity arises.

C.K

Thank you very much.

Agent: 伊藤 貴洋

We wanted to establish a permanent residence now that we are married.

Excellent natural light. Convenient location. The agent Ito who handled our case was wonderful.

I was pleased that the transaction proceeded smoothly. When searching for a home, the staff member did not push me aggressively at all. They explained both the merits and drawbacks, which gave me peace of mind.

I believe choosing the right real-estate company is important.

Thank you for accompanying us every step of the way from our home search through to contract.

Meguro Ward Newly Built Detached House W

Thank you very much.

Agent: 長田 光平

Our children grew, and our original home became too small for our needs.

I found a property that matched my requirements in terms of location, layout, price, and surrounding environment. The support and encouragement from our agent Nagata also made the decision.

From the first impression, the staff made a very positive impression. Rather than pushing a sale, they provided appropriate information and advice from a neutral standpoint, which enabled us to complete a satisfactory transaction.

Since this is a significant purchase, I believe it is important to find a trustworthy real estate company and agent you can rely on.

We look forward to continuing our partnership and appreciate your ongoing support.

Setagaya Ward apartment (RC condo) J.N

I think timing is also important when searching for a property. Felia Home is a trustworthy partner who walks alongside you and fulfills your wishes.

Agent: 中塚 雅人

Changes in life stage

The area, distance from the station and commercial facilities, and size of the property all matched our requirements.

I am satisfied with how the brokerage adjusted the viewing schedule, provided timely information on pricing and details about the building and management association, which made the property search process smooth. The team also provided appropriate support throughout the contract procedures for the purchase.

I believe timing is important when searching for properties. Felia Home is a trustworthy partner who walks alongside you and fulfills your wishes.

I am deeply grateful to Nakatsuka for all her support. While sales representatives at other companies were all pressured to achieve short-term results, Nakatsuka listened carefully to our wishes and allowed us to search for properties at a comfortable pace without rushing. I sincerely thank her again.

Meguro Ward Pre-owned Detached House L

I was pleased to work with an excellent real-estate agent who helped me obtain a good home quickly.

Agent: 中塚 雅人

Dog-Friendly Shop Search (with Residence)

I liked it.

The property setup was new, the process was swift and smooth, and the staff member handling our case made a great impression.

No particular comments.

I was fortunate to work with an excellent agent who helped me acquire a good home quickly. I'm very satisfied with the experience.

Nakano Ward Newly Built Detached House S

From start to finish, the agent consistently prioritized the key factors we mentioned at the beginning when deciding on a home. They sincerely addressed all our questions and concerns regarding the surrounding environment, resale value, and other matters, and provided responsive support throughout. We are very satisfied.

Agent: 中塚 雅人

My husband is a foreign national, and we had not decided which country would be our permanent residence. However, we decided to make Japan our home, and that led us to purchase a property.

The neighborhood remained the same as the rental home we had been living in, it was close to my parents' home, and we were able to select the color scheme.

From start to finish, the agent continually considered what we emphasized as important when deciding on a home. They sincerely addressed all of our questions and concerns regarding the surrounding environment, resale value, and other matters, and we are very satisfied with their service.

For most people, purchasing a home is a major decision made only once in a lifetime, and there are many unknowns involved. I came to feel that how much you can trust and rely on a professional real estate agent is quite important in the home-buying process. While finding a perfect house may be difficult, I would encourage you to search for a home that meets your standards and brings you satisfaction.

I am truly grateful to Nakatsuka and Omote for kindly accommodating our needs throughout our home search, which had demanding requirements and a tight budget. Thanks to Nakatsuka's extensive research, guidance on the various properties I found, and candid advice, I was able to find a home I'm satisfied with. Additionally, they graciously served as an intermediary, addressing our detailed requests and modifications right up until the building's completion. Thank you so much.

Bunkyo Ward Land K

I had significant anxiety about visiting an unfamiliar place, but the staff answered my questions with precision and I found them trustworthy. My satisfaction level is high.

Agent: 長田 光平

Our children grew up and the rooms became too cramped.

It was close to my previous residence.

I was quite anxious about visiting an unfamiliar place for the first time, but the staff answered my questions accurately and I felt I could trust them. I am very satisfied with the service.

If you have any questions or anything you don't understand, I recommend asking without hesitation. You will receive sincere and thorough answers.

Thank you for your support throughout the entire process. Your approachable manner helped ease my tension, and I appreciated not only general information but also your personal insights, Nagata. It was very helpful.

Toshima Ward Newly Built Detached House K

I thought the property guidance and viewing experience before completion were handled well. I also appreciated how the staff taught me various things while I was comparing different properties.

Agent: 長田 光平

Because the family is growing

Location, energy-efficient housing compliance, and the fact that it is a property owned by our company.

I thought the property guidance and viewing process before completion were handled very well. It was also helpful that the staff provided detailed information when I was comparing different properties.

I think Felia Home's own properties are good.

Thank you very much for your various accommodations and support. We look forward to working with you in the future.

Shibuya Ward Apartment (RC condo) H

While I was uncertain, they made helpful suggestions and carefully listened to our preferences, searching together with us.

Agent: 伊藤 貴洋

Marriage

The location, layout, and price range were just right.

When we were uncertain, the agent made helpful suggestions and carefully listened to our needs, searching together with us to find the right property.

Since this is a major purchase, it can be difficult to make a decision. However, I realized that it's important to commit once you've done many viewings and found the one! Good properties sell quickly.

Thank you so much for your support throughout this entire process. Thanks to your assistance, I was able to find a property that truly satisfied me.

Nakano Ward Newly Built Detached House T

I interacted with three staff members, and they were all wonderful people. What impressed me most was their approach of standing by our side rather than pushing aggressively.

Agent: 伊藤 貴洋

My family was considering having children, and the trigger was wanting to live in a larger home. Since the mortgage payments weren't significantly different from rent, we decided to purchase.

The surrounding environment and spaciousness. Since I currently live in a 1LDK (1 bedroom + living/dining/kitchen), I thought that with a 3LDK (3 bedrooms + living/dining/kitchen) featuring a living room of over 20 tatami mats, I could enjoy plenty of space and live comfortably.

I interacted with three staff members, and they were all wonderful people. What impressed me most was their approach of standing by us rather than pushing aggressively.

Since this is a significant purchase, it's natural to be cautious, but I realized that a certain amount of momentum is important. I think it helps to organize your non-negotiables in advance—the things you absolutely won't compromise on—to make your search easier.

Thank you, Ito, Hata, Watanabe, and the rest of the team for responding to our detailed questions and requests. We truly appreciate how smoothly you accommodated us when we decided to change areas and took on our case at your office.

Taito Ward Apartment (RC condo) N

I was very satisfied with how well you understood our requirements and provided us with sufficient information.

Agent: 長田 光平

Inheriting my mother's estate

Property price and location

We are very satisfied with how well you understood our requirements and provided us with sufficient information.

I recommend gathering sufficient information and carefully weighing your options. Since this is a major purchase, it is best not to rush into a decision.

Thank you for your patience and support throughout the lengthy decision-making process. We look forward to working with you in the future.

Fuchu City Newly Built Detached House S

I was considering a newly built apartment, but after weighing daily payments, size, and overall finish, I decided on a newly built detached house.

Agent: 伊藤 貴洋

The street in front of the rental property I was living in was noisy, and the timing prompted me to start considering a purchase.

I was considering a newly built apartment, but when weighing daily payments, square footage, and overall finish quality, I decided on a newly built detached house.

I was presented with the option to transition from an apartment to a detached house, and I was able to purchase a wonderful home with full confidence. The procedures and responsiveness were smooth, and I am very satisfied.

You can trust Ito, who handled our case, to provide comprehensive proposals across land and apartments. We highly recommend relying on his expertise!

Thank you so much!!

Kita Ward Land for sale I

The agent was very responsive, and it was extremely helpful to receive transportation assistance while managing young children.

Agent: 波多 隆二

• The current home has become too small • A child was born

The land was spacious and it was in our preferred area.

The response was quick, and we were greatly helped by the transportation assistance provided despite having small children at home.

I was struck by how frequently properties change hands in this area. I realized it's important to search while viewing properties in person and maintaining a concrete image of what kind of land or home you're looking for.

Thank you very much for your assistance. If any of my friends are looking for a home in the future, I would like to recommend Feria to them.

Shinjuku Ward Conditional Land T

I believe that a property with a good connection for you will surely be found, so I would like you to search while consulting with our staff members.

Agent: 伊藤 貴洋

As my children grew, our current apartment (RC condo) began to feel cramped, and we were hoping to move to a detached house. It was around that time that your company's property brochure came through our mailbox.

It was a property with a 2-story layout in the desired area where we currently live, and the mortgage terms were flexible enough to accommodate our relocation needs.

From initial consideration through contract to closing, there were instances where usage and conditions differed from our original expectations due to the seller's circumstances. However, the broker stood between us and the seller to propose the best solutions and alternative options, and the pre-purchase simulation was extremely helpful and informative in making our purchase decision.

I believe you will surely find a property that is meant for you, and I would like you to explore your options while consulting with our staff member.

Thanks to your assistance, we were able to relocate to a property in our desired area with a layout more spacious than expected and excellent views. We are also grateful for the support provided by all the staff members. Thank you very much.

Itabashi Ward newly built detached house Y.W

Excellent. I really appreciate the attentive care and professionalism.

Agent: 伊藤 貴洋

I wanted to live in a larger space after getting married.

The quality of the property and the attentiveness of the staff

It is very good. I really feel the care and attention to detail.

Meet the room that is right for you.

Thank you for your long-standing support.

Kita Ward, newly built detached house H

The staff is knowledgeable and provides advice from a neutral standpoint. Their response time was also quick, making a very positive impression.

Agent: 長田 光平

The birth of our daughter was the trigger

Location and price of the property, among other factors. Support from the staff member in charge.

The staff was knowledgeable and provided advice from a neutral perspective. The response time was quick, which made a favorable impression.

Searching for a home can be challenging, but please do your best to find a property you truly like.

Thank you very much to Nagata-san, Hata-san, and all the staff members who assisted us. We look forward to working with you again should the opportunity arise.

Y.K

House Hunting

Agent: 渡邉 圭介

When considering a move to Tokyo where childcare costs become free after having a child, we also looked into the possibility of purchasing a property.

I could picture myself living there. The property has a dedicated website, and it gave me the impression of being professionally presented.

Response time was quick.

I think timing is everything when searching for a home. It's difficult to find a property that checks every box, but I believe it's important to trust your instincts and move forward before you get stuck overthinking things.

We look forward to working with you in the future!

N.H

Location and Price

Agent: 波多 隆二

My son's family lives in Kanamecho, and with a grandchild on the way, I was looking for a detached house in the Kanamecho area.

I need the full Japanese text to translate. You've provided only a header "立地条件と価格" (Location and Price). Please provide the complete Japanese text that you would like me to translate into English.

The staff handled everything with great care and attention to detail.

I had contacted several other companies in the past, but none of them provided satisfactory service. Hata-san at Felia Home responded promptly, approached the matter with genuine care, and provided reassuring customer service. I am very satisfied with the experience.

We look forward to working with you for many years to come.

R.Y

The agent provided polite, prompt, and specific guidance on pricing.

Our child was born, and we were concerned that we wouldn't have enough rooms in the future

Layout, particularly the abundance of storage and the fact that it is a two-story building Price Distance to the station Commute time to both spouses' workplaces

The staff provided courteous and prompt responses with concrete pricing information. Regarding concerns about the residential environment in the neighborhood, I felt reassured after the assigned sales representative conducted additional research beyond what the survey company provided.

Thank you again for everything!

C.K

Thank you very much.

Agent: 伊藤 貴洋

I wanted to settle down after getting married and establish a stable home.

Excellent natural sunlight. Convenient location. The staff member Itoh who assisted us was excellent.

I was pleased that the transaction proceeded smoothly. When searching for a home, the staff member was not pushy at all and explained both the advantages and disadvantages, which gave me peace of mind.

I believe choosing the right real-estate company is important.

Thank you for supporting us every step of the way from searching for our home to signing the contract.